Disney Veteran to Unveil Secrets of World-Class Service at AAEP Convention
Aug 18, 2011
August 18, 2011
Keynote speaker Dennis Snow to share insight on service excellence at 57th Annual Convention
World-renowned consultant and speaker Dennis Snow will guide practitioners toward achieving service excellence during his Nov. 19 keynote speech at the 57th Annual Convention in San Antonio, Texas.
Snow's presentation, "Service Excellence in Veterinary Practice: It Does Matter," will be held during Saturday's Opening Session. Pulling from leadership principles he developed during 20 years working for the Walt Disney World Company®, Snow will inspire equine veterinarians to integrate service-oriented behaviors into the culture of their practices. Snow's tips, engaging stories and proven business methods will lead practitioners to improving overall client satisfaction. Snow’s principles are applicable to practice managers, associates and employees.
Snow began career at Disney in 1979 as a front-line attractions operator. He advanced through the company and managed various operating areas throughout the park, learning and applying the skills it takes to run a world-class, service-driven organization. He launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies including Exxon, AT&T, General Motors and Coca Cola.
Snow also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team. He coordinated the Disney Traditions program, which is universally recognized as a benchmark in corporate training. In his last year with Walt Disney World®, Snow's leadership performance was ranked in the top three percent of the company's leadership team.
Today, Snow is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. He is the author of the book, Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life and co-author of Unleashing Excellence: The Complete Guide to Ultimate Customer Service.
The AAEP Annual Convention is the world's largest educational meeting for equine practitioners. The 57th Annual Convention includes sessions about today's most relevant veterinary practices, business workshops, networking events and a trade show with more than 300 industry vendors. For more information about the Annual Convention, visit www.aaep.org/convention.htm.
The American Association of Equine Practitioners, headquartered in Lexington, Ky., was founded in 1954 as a non-profit organization dedicated to the health and welfare of the horse. Currently, the AAEP reaches more than 5 million horse owners through its over 10,000 members worldwide and is actively involved in ethics issues, practice management, research and continuing education in the equine veterinary profession and horse industry.
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